{"id":4661,"slug":"crm","name":"CRM","type":"concept","created_at":"2026-08-08T23:21:14.519390+00:00","hidden":0,"aliases":[],"episodes":[{"id":"eb012796-21ce-44d6-b8b5-c50a51728b69","slug":"s13e12-standards-the-bird-in-the-room","subject":"s13e12: Standards; The Bird in the Room","title":"Standards; The Bird in the Room","publish_date":"2022-10-21T17:32:52.469019+00:00","year":2022,"month":10,"season":13,"episode":12,"episode_label":"s13e12","canonical_url":"https://newsletter.danhon.com/archive/s13e12-standards-the-bird-in-the-room/","is_premium":0,"word_count":2881,"context":" … Communities on Slack and Discord exist, as pointed out by a friend, on the sufferance of either VC or \"because someone else has a giant <mark>CRM</mark> that a … ","reading_minutes":14},{"id":"c6c2cd39-6c64-4120-8be6-0ca941f9687b","slug":"s10e01-3d-engines-eating-the-world-jobs-for","subject":"s10e01: 3D engines eating the world; Jobs for computers; Digital Transformation by Degree","title":"3D engines eating the world; Jobs for computers; Digital Transformation by Degree","publish_date":"2021-07-30T19:01:02.014304+00:00","year":2021,"month":7,"season":10,"episode":1,"episode_label":"s10e01","canonical_url":"https://newsletter.danhon.com/archive/s10e01-3d-engines-eating-the-world-jobs-for/","is_premium":0,"word_count":2858,"context":" … it's your regular \"oh, we just wanted to modernize our systems and implement world-class <mark>CRM</mark>\" company-meets-prime-contractor tragic romance. BSkyB, the British equivalent of … ","reading_minutes":14},{"id":"9a5f2693-d658-41db-ae46-70d1e5b080b0","slug":"s08e03-flint-and-kindling","subject":"s08e03: Flint and Kindling","title":"Flint and Kindling","publish_date":"2020-01-20T23:02:03.590000+00:00","year":2020,"month":1,"season":8,"episode":3,"episode_label":"s08e03","canonical_url":"https://newsletter.danhon.com/archive/s08e03-flint-and-kindling/","is_premium":0,"word_count":2609,"context":" … There’s a related thought — actually, the precipitating one — which was recognizing the idea that many [citation needed] people think many needs are\njust <mark>CRM</mark>\n, when really, the … ","reading_minutes":13},{"id":"292335be-e440-494a-bf3e-3061a8f5d265","slug":"s3e19-the-usual-nouns-adverbs-adjective-here-and","subject":"s3e19: The usual: nouns, adverbs, adjective here and there","title":"The usual: nouns, adverbs, adjective here and there","publish_date":"2016-05-02T00:00:00+00:00","year":2016,"month":5,"season":3,"episode":19,"episode_label":"s03e19","canonical_url":"https://newsletter.danhon.com/archive/s3e19-the-usual-nouns-adverbs-adjective-here-and/","is_premium":0,"word_count":1904,"context":" … get gas.\n\n- When I call someone up about something, I want actually-good <mark>CRM</mark> so they know who I am and what I'm calling about before I … ","reading_minutes":10},{"id":"045096fd-9735-487f-90ce-bbb50f5939b2","slug":"s2e32-gut-sixteen-theses","subject":"s2e32: GUT; Sixteen Theses","title":"GUT; Sixteen Theses","publish_date":"2015-12-23T00:00:00+00:00","year":2015,"month":12,"season":2,"episode":32,"episode_label":"s02e32","canonical_url":"https://newsletter.danhon.com/archive/s2e32-gut-sixteen-theses/","is_premium":0,"word_count":2807,"context":" … that Hacker News story about the badly conceived Salesforce-esque <mark>CRM</mark> that was going to be powered by natural language), but yeah, this is kind of the \"go … ","reading_minutes":14},{"id":"2495a152-719c-40fa-a078-6e8bb45fa2ac","slug":"episode-one-hundred-and-thirty-seeing-shallow","subject":"Episode One Hundred and Thirty: Seeing; Shallow; Better Taxis","title":"Seeing; Shallow; Better Taxis","publish_date":"2014-07-28T00:00:00+00:00","year":2014,"month":7,"season":null,"episode":130,"episode_label":"episode 130","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-thirty-seeing-shallow/","is_premium":0,"word_count":2155,"context":" … Just link up enough <mark>CRM</mark> databases, or pull in a Facebook auth, or even just *buy* the data, and then you have, as McNeil accurately points out, a … ","reading_minutes":11},{"id":"ab9d7bfe-95eb-4376-9b10-c65aa494bf35","slug":"episode-fifty-nine-why-is-this-so-hard-dependency","subject":"Episode Fifty Nine: Why Is This So Hard; Dependency; Chief Empathy Officer","title":"Why Is This So Hard; Dependency; Chief Empathy Officer","publish_date":"2014-04-15T00:00:00+00:00","year":2014,"month":4,"season":null,"episode":59,"episode_label":"episode 59","canonical_url":"https://newsletter.danhon.com/archive/episode-fifty-nine-why-is-this-so-hard-dependency/","is_premium":0,"word_count":2360,"context":" … This isn't just <mark>CRM</mark> and relationship management, it's the types of organisations that start from the ground-up with an understanding of what they do to … ","reading_minutes":12}]}