{"id":5543,"slug":"digital-services","name":"digital services","type":"concept","created_at":"2026-08-08T23:27:17.129573+00:00","hidden":0,"aliases":[],"episodes":[{"id":"1dc5b777-f6ba-4d7e-9c06-93db32802732","slug":"s21e06-its-not-the-economy-stupid-gaining","subject":"s21e06: It's (not) the economy stupid; gaining convenience at the expense of agency","title":"It's (not) the economy stupid; gaining convenience at the expense of agency","publish_date":"2026-04-16T22:38:56+00:00","year":2026,"month":4,"season":21,"episode":6,"episode_label":"s21e06","canonical_url":"https://newsletter.danhon.com/archive/s21e06-its-not-the-economy-stupid-gaining/","is_premium":0,"word_count":2794,"context":" … streaming video/video demand\n\nadvertising-funded <mark>digital services</mark> and platforms\n\na smartphone that lets you do “anything” “anywhere”\n\nordering and paying for pickup or delivery food\n\nbuying tickets … ","reading_minutes":14},{"id":"313221e2-6eba-478e-8056-0b78a6bdbed4","slug":"s16e12-mitigation-strategies-the-unbearable","subject":"s16e12: Mitigation Strategies; The Unbearable Necessity of Portability; Tactical Binding Covenants","title":"Mitigation Strategies; The Unbearable Necessity of Portability; Tactical Binding Covenants","publish_date":"2023-10-10T18:22:03.841154+00:00","year":2023,"month":10,"season":16,"episode":12,"episode_label":"s16e12","canonical_url":"https://newsletter.danhon.com/archive/s16e12-mitigation-strategies-the-unbearable/","is_premium":0,"word_count":2810,"context":" … Indeed, I'd argue that most procurements, especially to do with computer systems or <mark>digital services</mark> by now include \"interoperability\" as practical boilerplate these days. But we're … ","reading_minutes":14},{"id":"a6d27c67-97af-4a57-8e29-1986687f16d2","slug":"s13e04-what-is-it-like-to-be-a-playstation","subject":"s13e04: What is it like to be a PlayStation, Netflix/Everyone Else Edition","title":"What is it like to be a PlayStation, Netflix/Everyone Else Edition","publish_date":"2022-10-10T17:29:21.210316+00:00","year":2022,"month":10,"season":13,"episode":4,"episode_label":"s13e04","canonical_url":"https://newsletter.danhon.com/archive/s13e04-what-is-it-like-to-be-a-playstation/","is_premium":0,"word_count":2107,"context":" … Netflix and HBO, because here writ large again is another one of those\nbig <mark>digital services</mark> strategy things\n. Here's what I think happened over the last 15 … ","reading_minutes":11},{"id":"f481d393-4646-4ec4-996c-99e05669b8b9","slug":"s12e52-and-everythings-burning-to-the-ground","subject":"s12e52: And Everything's Burning To The Ground","title":"And Everything's Burning To The Ground","publish_date":"2022-09-16T22:30:58.197469+00:00","year":2022,"month":9,"season":12,"episode":52,"episode_label":"s12e52","canonical_url":"https://newsletter.danhon.com/archive/s12e52-and-everythings-burning-to-the-ground/","is_premium":0,"word_count":600,"context":" … 1.0 Some Things That Caught My Attention\n\nReasonable accommodations\n\nI've written before\n[1]\nabout the next frontier in disability accommodations in <mark>digital services</mark> being neurological conditions … ","reading_minutes":3},{"id":"b07b5f52-65f3-41f8-bc35-f562ffa2c3f3","slug":"s11e19-stop-doing-that-its-making-you-look-silly","subject":"s11e19: Stop doing that, it's making you look silly","title":"Stop doing that, it's making you look silly","publish_date":"2022-03-18T16:16:24.075000+00:00","year":2022,"month":3,"season":11,"episode":19,"episode_label":"s11e19","canonical_url":"https://newsletter.danhon.com/archive/s11e19-stop-doing-that-its-making-you-look-silly/","is_premium":0,"word_count":1488,"context":" … Wearable devices, before the Apple Watch came out\n\nSocial software, the difference between followers and friends, ambient presence\n\nSurfaces versus infrastructure, scale\n\nGovernment <mark>digital services</mark> and service design … ","reading_minutes":7},{"id":"6d9de547-87e9-4793-acec-b3a6f2a451a6","slug":"s09e22-but-where-or-how-do-you-start","subject":"s09e22: But Where (Or How) Do You Start?","title":"But Where (Or How) Do You Start?","publish_date":"2021-04-28T19:51:53.967518+00:00","year":2021,"month":4,"season":9,"episode":22,"episode_label":"s09e22","canonical_url":"https://newsletter.danhon.com/archive/s09e22-but-where-or-how-do-you-start/","is_premium":0,"word_count":2595,"context":" … up-front requirements analysis, control agency approval, solicitation, waterfall design and development, emphasis on project management);\n\nare intrigued or have heard about new approaches like\n<mark>digital services</mark>\n,\nuser … ","reading_minutes":13},{"id":"5f90bffd-a80c-45ec-8c92-273fafc05fec","slug":"s08e11-arent-we-all-just-so-tired","subject":"s08e11: Aren't we all just so tired","title":"Aren't we all just so tired","publish_date":"2020-05-25T00:18:29.330000+00:00","year":2020,"month":5,"season":8,"episode":11,"episode_label":"s08e11","canonical_url":"https://newsletter.danhon.com/archive/s08e11-arent-we-all-just-so-tired/","is_premium":0,"word_count":3841,"context":" … become competent over time\ndelivery of government services aided by technology (ie government <mark>digital services</mark>) has been to date outsourced to third party vendors because a) any internal … ","reading_minutes":19},{"id":"986450e6-7304-4e15-b670-04a63d478bf4","slug":"s3e35-interesting-times","subject":"s3e35: Interesting Times","title":"Interesting Times","publish_date":"2016-11-28T00:00:00+00:00","year":2016,"month":11,"season":3,"episode":35,"episode_label":"s03e35","canonical_url":"https://newsletter.danhon.com/archive/s3e35-interesting-times/","is_premium":0,"word_count":3145,"context":" … what if organizations like the ACLU built <mark>digital services</mark>? What would they look like? What user needs would be in their remit to meet? What do <mark>digital services</mark> … ","reading_minutes":16},{"id":"0d04cf8a-84cf-4252-b542-7072a2ffc36f","slug":"s3e22-things-that-have-caught-my-attention","subject":"s3e22: Things That Have Caught My Attention","title":"Things That Have Caught My Attention","publish_date":"2016-06-18T00:00:00+00:00","year":2016,"month":6,"season":3,"episode":22,"episode_label":"s03e22","canonical_url":"https://newsletter.danhon.com/archive/s3e22-things-that-have-caught-my-attention/","is_premium":0,"word_count":2129,"context":" … <mark>Digital Service</mark> and 18F, the UK's Government <mark>Digital Service</mark> and Australia's Digital Transformation Office.\n\n\n\nAll of this is a long-winded explanation as to why I … ","reading_minutes":11},{"id":"71475c83-5cdd-4db7-812f-51d471fa26fe","slug":"s3e21-that-is-interesting-isnt-it","subject":"s3e21: That Is Interesting, Isn't It?","title":"That Is Interesting, Isn't It?","publish_date":"2016-06-03T00:00:00+00:00","year":2016,"month":6,"season":3,"episode":21,"episode_label":"s03e21","canonical_url":"https://newsletter.danhon.com/archive/s3e21-that-is-interesting-isnt-it/","is_premium":0,"word_count":1318,"context":" … Canberra, with the wonderful Web Directions folk, speaking at their first Web Directions Transform conference where I helped spread the gospel of government <mark>digital services</mark> that meet user … ","reading_minutes":7},{"id":"d65fa2ba-66e4-435f-ad21-2902bf6c16eb","slug":"s3e20-small-moves-ellie","subject":"s3e20: SMALL MOVES, ELLIE","title":"SMALL MOVES, ELLIE","publish_date":"2016-05-06T00:00:00+00:00","year":2016,"month":5,"season":3,"episode":20,"episode_label":"s03e20","canonical_url":"https://newsletter.danhon.com/archive/s3e20-small-moves-ellie/","is_premium":0,"word_count":1658,"context":" … done with Code for America and the State of California in child welfare <mark>digital services</mark>.\n\n\n\nSo you know. Time-zone whiplash.\n\n\n\n--\n\n\n\nI took a bit of a break … ","reading_minutes":8},{"id":"292335be-e440-494a-bf3e-3061a8f5d265","slug":"s3e19-the-usual-nouns-adverbs-adjective-here-and","subject":"s3e19: The usual: nouns, adverbs, adjective here and there","title":"The usual: nouns, adverbs, adjective here and there","publish_date":"2016-05-02T00:00:00+00:00","year":2016,"month":5,"season":3,"episode":19,"episode_label":"s03e19","canonical_url":"https://newsletter.danhon.com/archive/s3e19-the-usual-nouns-adverbs-adjective-here-and/","is_premium":0,"word_count":1904,"context":" … For all that I might rail against the existing <mark>digital services</mark> we have being shit and sometimes not even worth the effort, they're still immeasurably better than … ","reading_minutes":10},{"id":"045096fd-9735-487f-90ce-bbb50f5939b2","slug":"s2e32-gut-sixteen-theses","subject":"s2e32: GUT; Sixteen Theses","title":"GUT; Sixteen Theses","publish_date":"2015-12-23T00:00:00+00:00","year":2015,"month":12,"season":2,"episode":32,"episode_label":"s02e32","canonical_url":"https://newsletter.danhon.com/archive/s2e32-gut-sixteen-theses/","is_premium":0,"word_count":2807,"context":" … storytelling\ngame design and playful design\nempathy\nquantified self and health\ninteractive advertising and marketing\n<mark>digital services</mark>\na bunch of intellectual property and technology law\nan unhealthy interest … ","reading_minutes":14},{"id":"6293c390-7264-49eb-be9a-ff0b8b89002a","slug":"s2e30-politeness","subject":"s2e30: Politeness","title":"Politeness","publish_date":"2015-12-18T00:00:00+00:00","year":2015,"month":12,"season":2,"episode":30,"episode_label":"s02e30","canonical_url":"https://newsletter.danhon.com/archive/s2e30-politeness/","is_premium":0,"word_count":696,"context":" … what does a finishing school[8] for <mark>digital services</mark> look like? I mean, sure, we got the Ladette to Lady[9] tv series, but I guess I have … ","reading_minutes":3},{"id":"272da262-1faf-479f-81c0-291f45ead274","slug":"s2e12-on-advertising-again","subject":"s2e12: On Advertising. Again.","title":"On Advertising. Again.","publish_date":"2015-07-31T00:00:00+00:00","year":2015,"month":7,"season":2,"episode":12,"episode_label":"s02e12","canonical_url":"https://newsletter.danhon.com/archive/s2e12-on-advertising-again/","is_premium":0,"word_count":2888,"context":" … To put *that* figure in context, a back-of-the-envelope guess for a lower bound of US government technology spending (you know, for all those mediocre <mark>digital</mark> … ","reading_minutes":14},{"id":"a7078c7c-099b-40e8-9b29-ff72ced602da","slug":"s2e07-oh-i-dont-know-just-everything-a-bit-about","subject":"s2e07: Oh, I Don't Know, Just Everything; A Bit About Brand Advertising Again","title":"Oh, I Don't Know, Just Everything; A Bit About Brand Advertising Again","publish_date":"2015-07-24T00:00:00+00:00","year":2015,"month":7,"season":2,"episode":7,"episode_label":"s02e07","canonical_url":"https://newsletter.danhon.com/archive/s2e07-oh-i-dont-know-just-everything-a-bit-about/","is_premium":0,"word_count":1667,"context":" … One amusing thing about the whole Portland thing was that it was *easy* for the new <mark>digital services</mark> to provide usage data on things in the public interest … ","reading_minutes":8},{"id":"4feb01a5-e097-40a9-9668-43f859ddae34","slug":"episode-one-hundred-and-ninety-one-when-things","subject":"Episode One Hundred and Ninety One: When Things Listen; An Unproductive Argument; Process; Until It Turns Into Writing","title":"When Things Listen; An Unproductive Argument; Process; Until It Turns Into Writing","publish_date":"2015-02-13T00:00:00+00:00","year":2015,"month":2,"season":null,"episode":191,"episode_label":"episode 191","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-ninety-one-when-things/","is_premium":0,"word_count":1985,"context":" … and makes more sense to them outside the domain of the delivery of <mark>digital services</mark>. What we've found when we've been talking to governments has been … ","reading_minutes":10},{"id":"61a07cc1-155c-4462-a926-b2db84b41501","slug":"episode-one-hundred-and-sixty-nine-thinking-in","subject":"Episode One Hundred and Sixty Nine: Thinking In Public; Writing In Public","title":"Thinking In Public; Writing In Public","publish_date":"2014-09-25T00:00:00+00:00","year":2014,"month":9,"season":null,"episode":169,"episode_label":"episode 169","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-sixty-nine-thinking-in/","is_premium":0,"word_count":1128,"context":"0.0 Sitrep\n10:03am just after the beginning of Frances Berriman's talk about the Government <mark>Digital Service</mark> Design Principles at the Code for America Summit, thinking … ","reading_minutes":6},{"id":"a5596a40-12b6-4d59-af93-8e84918be5f4","slug":"episode-one-hundred-and-fifty-seven-the-mezzanine","subject":"Episode One Hundred and Fifty Seven: The Mezzanine; Doing The Job; Minimum Viable Whimsy","title":"The Mezzanine; Doing The Job; Minimum Viable Whimsy","publish_date":"2014-09-08T00:00:00+00:00","year":2014,"month":9,"season":null,"episode":157,"episode_label":"episode 157","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-fifty-seven-the-mezzanine/","is_premium":0,"word_count":2665,"context":" … And yes, some of this is because I've been infected by the Cult of the Government <mark>Digital Service</mark>, but it just felt like the three core issues … ","reading_minutes":13},{"id":"edf6f3a5-8dbe-4779-b8cf-f2d585de5947","slug":"episode-one-hundred-and-twenty-one-dark-value-the","subject":"Episode One Hundred and Twenty One: Dark Value; The Latest Attempt; Five Eyes","title":"Dark Value; The Latest Attempt; Five Eyes","publish_date":"2014-07-11T00:00:00+00:00","year":2014,"month":7,"season":null,"episode":121,"episode_label":"episode 121","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-twenty-one-dark-value-the/","is_premium":0,"word_count":3341,"context":" … The idea is that <mark>digital services</mark> are saving people money. The collapse of the newspaper industry means that \"news\" is now a substitutable good, with a free version … ","reading_minutes":17}]}