{"id":4184,"slug":"empathy-gap","name":"empathy gap","type":"concept","created_at":"2026-08-08T23:17:33.210655+00:00","hidden":0,"aliases":[],"episodes":[{"id":"ffe8a509-333b-4421-94a2-ee645cd3cf2c","slug":"s3e05-not-a-tightrope","subject":"s3e05: Not A Tightrope","title":"Not A Tightrope","publish_date":"2016-03-29T00:00:00+00:00","year":2016,"month":3,"season":3,"episode":5,"episode_label":"s03e05","canonical_url":"https://newsletter.danhon.com/archive/s3e05-not-a-tightrope/","is_premium":0,"word_count":885,"context":" … empathy because it has actual advice as to how to combat such an <mark>empathy gap</mark>. Wachter-Boettcher has done an interview[3] with A List Apart.\n\n\n\n- now that … ","reading_minutes":4},{"id":"4e32aa48-301b-4864-b9a1-f397f9b9cf95","slug":"s2e24-the-random-walk-strategy-the-wrong-way","subject":"s2e24: The Random Walk Strategy; The Wrong Way Round; Miscellanea","title":"The Random Walk Strategy; The Wrong Way Round; Miscellanea","publish_date":"2015-08-28T00:00:00+00:00","year":2015,"month":8,"season":2,"episode":24,"episode_label":"s02e24","canonical_url":"https://newsletter.danhon.com/archive/s2e24-the-random-walk-strategy-the-wrong-way/","is_premium":0,"word_count":1892,"context":" … CUDA extensions with a Ubuntu 14.04 g2.* instance on EC2\n\n[2]\nThe <mark>empathy gap</mark>: UX, IoT & Interaction Design, O'Reilly Design Conference, San Francisco, CA, January 19 … ","reading_minutes":9},{"id":"4f31f724-3f9d-4250-990e-77beaa6cce3b","slug":"episode-one-hundred-and-fifty-one-not-that-way","subject":"Episode One Hundred and Fifty One: Not That Way; Against Empathy; Just Don't","title":"Not That Way; Against Empathy; Just Don't","publish_date":"2014-08-27T00:00:00+00:00","year":2014,"month":8,"season":null,"episode":151,"episode_label":"episode 151","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-fifty-one-not-that-way/","is_premium":0,"word_count":1575,"context":" … So I suppose here's the outline on what I mean by the <mark>empathy gap</mark> in organisations and corporations: it's the outward appearance of a failure to … ","reading_minutes":8},{"id":"02f6f0b0-fcb7-4977-af69-cb8d779dd0ee","slug":"episode-one-hundred-and-six-meat-puppets-the","subject":"Episode One Hundred and Six: Meat Puppets; The Circuit","title":"Meat Puppets; The Circuit","publish_date":"2014-06-20T00:00:00+00:00","year":2014,"month":6,"season":null,"episode":106,"episode_label":"episode 106","canonical_url":"https://newsletter.danhon.com/archive/episode-one-hundred-and-six-meat-puppets-the/","is_premium":0,"word_count":2135,"context":" … Specifically, I'll be talking about the concept of an <mark>empathy gap</mark>: the gap of understanding between an organisation and its audience. You might point to the botched … ","reading_minutes":11},{"id":"1d454ac6-5e17-47c5-aeee-2d01751cafbf","slug":"episode-sixty-one-i-sense-feelings-captain","subject":"Episode Sixty One: I Sense Feelings, Captain","title":"I Sense Feelings, Captain","publish_date":"2014-04-18T00:00:00+00:00","year":2014,"month":4,"season":null,"episode":61,"episode_label":"episode 61","canonical_url":"https://newsletter.danhon.com/archive/episode-sixty-one-i-sense-feelings-captain/","is_premium":0,"word_count":1120,"context":" … And this is where O'Reilly's spiel falls down a bit for me, and I get to mount my current hobby-horse of pointing out the <mark>empathy</mark> … ","reading_minutes":6},{"id":"ab9d7bfe-95eb-4376-9b10-c65aa494bf35","slug":"episode-fifty-nine-why-is-this-so-hard-dependency","subject":"Episode Fifty Nine: Why Is This So Hard; Dependency; Chief Empathy Officer","title":"Why Is This So Hard; Dependency; Chief Empathy Officer","publish_date":"2014-04-15T00:00:00+00:00","year":2014,"month":4,"season":null,"episode":59,"episode_label":"episode 59","canonical_url":"https://newsletter.danhon.com/archive/episode-fifty-nine-why-is-this-so-hard-dependency/","is_premium":0,"word_count":2360,"context":" … I have a thing that I'm thinking about in terms of the <mark>empathy gap</mark>: that distance between an organisation and its audience such that at worst, it … ","reading_minutes":12}]}