{"id":3,"slug":"hsieh-tony","name":"Hsieh, Tony","type":"person","created_at":"2026-08-08T04:34:26.013454+00:00","hidden":0,"aliases":[],"episodes":[{"id":"c8e890d7-ed99-40ad-b622-84b7fce62795","slug":"s18e02-everything-is-better-except","subject":"s18e02: Everything is Better, Except...","title":"Everything is Better, Except...","publish_date":"2024-03-12T00:00:00+00:00","year":2024,"month":3,"season":18,"episode":2,"episode_label":"s18e02","canonical_url":"https://newsletter.danhon.com/archive/s18e02-everything-is-better-except/","is_premium":0,"word_count":1663,"context":" … debatable) would be sitting around gushing about <mark>Tony Hsieh</mark>’s Delivering Happiness, about the Zappo’s obsession with, well, it’s in the title. (The Zappos story did … ","reading_minutes":8},{"id":"ab9d7bfe-95eb-4376-9b10-c65aa494bf35","slug":"episode-fifty-nine-why-is-this-so-hard-dependency","subject":"Episode Fifty Nine: Why Is This So Hard; Dependency; Chief Empathy Officer","title":"Why Is This So Hard; Dependency; Chief Empathy Officer","publish_date":"2014-04-15T00:00:00+00:00","year":2014,"month":4,"season":null,"episode":59,"episode_label":"episode 59","canonical_url":"https://newsletter.danhon.com/archive/episode-fifty-nine-why-is-this-so-hard-dependency/","is_premium":0,"word_count":2360,"context":" … I rather get the feeling that I should drop <mark>Tony Hsieh</mark> a line and ask to talk to him about this.\n\nNo: empathy is something that feels like … ","reading_minutes":12}]}