{"id":3273,"slug":"nps","name":"NPS","type":"concept","created_at":"2026-08-08T04:52:50.070471+00:00","hidden":0,"aliases":[],"episodes":[{"id":"755f7fd9-60df-4c92-bd96-9867cd750a87","slug":"s20e08-efficiency-gains-i-understand-you-but","subject":"s20e08: Efficiency Gains; I Understand You, But Could Never Be You; Can You Teach A Machine To Be Human?","title":"Efficiency Gains; I Understand You, But Could Never Be You; Can You Teach A Machine To Be Human?","publish_date":"2025-09-04T00:16:03+00:00","year":2025,"month":9,"season":20,"episode":8,"episode_label":"s20e08","canonical_url":"https://newsletter.danhon.com/archive/s20e08-efficiency-gains-i-understand-you-but/","is_premium":0,"word_count":2523,"context":" … navigate with unprecedented customer experience between the physical and digital world and a <mark>NPS</mark> that should be frankly R-rated for how it makes certain people feel.\n\nI … ","reading_minutes":13}]}