{"id":4813,"slug":"reachnow","name":"ReachNow","type":"concept","created_at":"2026-08-08T23:22:33.756460+00:00","hidden":0,"aliases":[],"episodes":[{"id":"b91b651c-5008-487c-a633-2633e0660332","slug":"s5e03-welcome-to-the-churn","subject":"s5e03: Welcome to the Churn","title":"Welcome to the Churn","publish_date":"2017-09-26T00:00:00+00:00","year":2017,"month":9,"season":5,"episode":3,"episode_label":"s05e03","canonical_url":"https://newsletter.danhon.com/archive/s5e03-welcome-to-the-churn/","is_premium":0,"word_count":5142,"context":" … a (couple? Few?) thousand miles away, I get a pop-up when opening <mark>ReachNow</mark>, telling me that “Our Member Support line is down due to the impact of … ","reading_minutes":26}]}