service design
concept · 23 episodes · JSON
- It's (not) the economy stupid; gaining convenience at the expense of agency … and “keeping data in computers” has been a horrific disaster in terms of service design because it’s super easy to just add more questions to a form …
- Not About How it Looks … There’s the other part where the manifesto is all about service design. Ish? The part that isn’t about design-is-how-it-looks but design-is …
- Hallway Track; DOGE; Efficiency; COBOL; Give None of These Things; Context, Not News … I don’t think it’s okay to just say that people already know that , and certainly in the realm of service design sparkles, you’d go and …
- And Everything's Burning To The Ground … It's service design for foggy brains. There's one line for you. Flickr I am an internet old, so two things caught my attention because I am …
- Conan, What Is Worst In Life, And Why? … But if you work at one of those companies, in design, or development or service design or even product management or whatever, then suddenly you have to make …
- Stop doing that, it's making you look silly … Wearable devices, before the Apple Watch came out Social software, the difference between followers and friends, ambient presence Surfaces versus infrastructure, scale Government digital services and service design …
- Despairing sisyphean absurdity … Chisnell that service design is… actually stupendously hard for an individual person to do? In that so much is out of their control? Service design in the sense …
- *gestures at everything* … Good blog post from Matt Knight that helped my thinking about the term “ Assisted Digital ” in service design and government service design, and why we should stop talking …
- Take your time reading this one … I brought user-centered, product and service design and game mechanics to creative work as a Creative Director for clients like Nike, Coca-Cola, Sony and Facebook. (Yes …
- Flint and Kindling … 1.2 A (Short) Way Of Thinking About Service Design A while back, I had the realization during a meeting that one of the reasons why digital transformation …
- Very Little Gravitas … If you’re trying to do service design in a big organization, consider the fact that you work in a bureaucracy (I mean, you know this, but do …
- It Looks Like You're Trying To Write A Newsletter … doesn't fucking work* d) partnered with literally any other digital product or service design agency that actualyl knows how hard it is to make these things rather …
- They Should Have Sent A Poet … That's why if you're working in advertising or communications or whatever and you're super excited about what service design means to you, you've (in …
- Portions Of This Consciousness Are Copyright … What, you ask, does this possibly have to do with brand design, advertising, service design or whatever else the hell it was you thought you were going to …
- Depth, Not Breadth … The kind of CEO who can say that service design is a pretty big deal for a financial services company is probably the same kind of CEO who …
- Bridj Laziness; Deciding In Public; Terrible Tools … doing an agency job, and they're not necessarily even doing just a service design job. They're in the solving-problems business, and digital is a way …
- If You Want To Make Products; Enterprise Driven Software Development; Odds … All of this is to say that there are skills that are valuable in making *advertising* that are not necessarily translatable to product design or service design. There …
- Meat Puppets; The Circuit … for the past few months on the subject of empathy in product and service design. So far, if you're interested in hearing what I've got to …
- Taking Stock; And The New … 1.4 The Quantified Self And not just the quantified self, really, but mainly armchair quarterbacking about product and service design, and taking pot-shots at the more …
- And Then It Came Back; Meek, Meeker, Meekest … t mentioned *at all* in the context of user interfaces or product or service design by Meeker, instead their only mention is in the production of the best …
- Health; Smart Cars; Odds … If you need someone who's super good at product strategy, or need to bridge the gap between traditional communications and product/service design, or you're thinking …
- Why Is This So Hard; Dependency; Chief Empathy Officer … product and service design instinctively feel like they could do with oodles of empathy for the end-user, whereas engineering less so (but not none at all). I …
- On Creativity; But What Is The User Need; Universal Service … and having the fervent, religious, unshakeable faith that this, this thing, this product service design new Nest-esque a/v receiver that finally works properly, this thing: this …