Zappos
organization · 6 episodes · JSON
- Everything is Better, Except... … debatable) would be sitting around gushing about Tony Hsieh’s Delivering Happiness, about the Zappo’s obsession with, well, it’s in the title. (The Zappos story did …
- Noticings; Insecure; No Jobs But What We Make … I don't know if my go-to example of Zappos does this. It would seem at first glance to go against their customer-service-at-all-costs …
- Solving The Problem … It's always offered us an opportunity to - Zappos doesn't have any special sauce in its technology stack, it just has a laser-like focus and presence …
- The Book and The Library; More Responsive OS … When we talk about Uber, Amazon, Facebook, Zappos, Tesla, Airbnb, etc. we’re talking about hundreds of BILLIONS of dollars of market value that were created overnight by …
- Why Is This So Hard; Dependency; Chief Empathy Officer … the canonical example is Zappos customer support, who're trained to help you find the shoe you're looking for *even if they don't sell it*. Because …
- On Creativity; But What Is The User Need; Universal Service … shoes) that you want if Zappos does not stock them. If that's not a bloody-minded, stubborn application of answering the user need, I don't know …